Returns & Shipping

Returns & Exchanges
We are happy to make any changes necessary for fit or preference. We will accept returns of unworn, unwashed or defective merchandise within 30 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, and with all the original tags attached. Worn and washed product may be returned if damage is due to manufacture defect. Returns after 30 days of purchase will be reviewed and may be subject to a reduced refund. Note our facility is near Lyons, Georgia so please allow for transit time from your location.

Easy Exchanges
We offer free shipping on exchange orders. If you would like to exchange an item for a different size or color, please call Guest Services at 866-727-4693 for assistance. We will process your exchange order and send you a pre-paid shipping label to return the original item. We will need to charge you the purchase price for the exchange order, but once we receive your return we will credit you the cost of the original item.

Online Returns
Returns are always free with our pre-paid shipping label. For gift returns and oversize items, please call Guest Services at 866-727-4693.
Once received at our facility, processing of your return and credit may take up to 5 to 7 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping charges.

Returns address:
Oxford America Returns
Distribution Center
752 South Victory Drive
Lyons, Ga. 30436

Orders Shipping to Multiple Locations
At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address.
Orders Shipping to Hawaii or Alaska
Orders to Hawaii and Alaska will be shipped 2-Day or Next Day service only.
All orders placed BEFORE 3pm EST will ship out the next business day (weekends & national holidays excluded.)
All orders placed AFTER 3pm EST will ship out in 48 hours (weekends & national holidays excluded.)
PO Boxes, APO Address and U.S. territories
We are unable to ship to PO Boxes, APO Addresses or U.S. territories.
Track Your Order
Tracking the status of your order and reviewing your order history is easy at
Just Sign-In to My Account and click on the order tracking link in your Order History or use your Shipping Order Confirmation email to locate the order tracking link.

If you would like our help to place an order, find a product, request a return, or choose a unique gift, feel free to contact one of our Guest Services Specialists. You can contact us via email, postal mail, phone or the online Contact Us form.

Guest Services Hours:
Monday - Friday 8am-5pm EST.
By US Mail:
Oxford America Returns
Distribution Center
752 South Victory Drive
Lyons, Ga. 30436
By Phone: 866-727-4693